Politique de remboursement

You can return your item to Cervin Blanc for either an exchange with a different item within our collection or request a refund. At Cervin Blanc we offer a 14-day return policy, meaning you have 14 days after receiving your product to complete your return.

How to Initiate a Return

To start a return, you can contact us at -  [email protected] 

If your return is accepted, we will send you instructions on how and where to send the item. However, Items sent back to us without first formally requesting a return will not be accepted. 

To be eligible for a return, your item must abide by these conditions;

1. The item has not been worn, with no signs of use or damage i.e. scratches, dents and other defects

2. Returned items must be placed in their original packaging, with the receipt or proof of purchase

3. The product has not been modified i.e. resized or changed in anyway from its original state

4. The product is not a made to order or  custom-made product that has been designed and/or manufactured according to customer requirements

5. Shipping costs from outside of Switzerland and U.K. will be deducted for all international returns at the rate of 45CHF. We do not provide any shipping labels for return goods. 

6. Please note we do not take responsibility for any lost in transit returns. Please ensure adequate shipping method. International buyers please ensure it’s declared Returned goods. If products are held in customs and delayed as result, it remains sender’s responsibility. 

7. After return arrives back and inspected, we issue refunds within 7-10 working days. 

 

For any questions you may have, please contact us at: [email protected]